TAF Claim Form for Licensed Travel Agents

Claimant Name (Business)*
Email*
Contact First Name*
Contact Last Name*
Claim Amount*
Please enter a number greater than or equal to 1.
Claimant Address
Address Line 2
City
Province
Postal Code
Country

Name of failed travel agent, supplier or wholesaler
If you are a wholesaler, enter the name of the failed travel agent; if you are a travel agent, enter the name of the failed supplier or wholesaler.

Description of travel services
Departure date
YYYY dash MM dash DD
Return date
YYYY dash MM dash DD
# of travelers
Name of clients covered by claim
Departing from
Returning to
Reason travel services not provided

Amount paid by client
Please enter a number greater than or equal to 1.
If this is a claim by a BC licensed wholesaler, enter the amount paid by client to booking travel agent.
Method of payment
Date paid
YYYY dash MM dash DD
Method of payment from travel agency
If this is a claim from a BC licensed travel agent, enter the method of payment from your travel agency to end supplier; if this is a claim from a BC licensed wholesaler, enter the method of payment from travel agency to you.
Amount paid
Please enter a number greater than or equal to 1.
Date paid
YYYY dash MM dash DD
Reason payment not received
If this is a claim from a BC licensed wholesaler, enter the reason payment was not received.
In order to support your claim we will require:
Travel Agents
1. Proof of payment from client to your travel agency
2. Proof of payment to end supplier
Wholesalers
1. Proof of payment from client to travel agency
2. Proof of payment from travel agency to you
Supporting Documentation for Proof of Payment*
Please indicate how you will be submitting the supporting documentation.
- Mail
- Email
- File Upload
Our mailing address is PO Box 9244 Victoria, BC V8W 9J2
Send Email
Supporting Documentation File Upload
Drop files here or
Accepted file types: jpg, gif, png, pdf, doc, xls, jpeg, Max. file size: 256 MB.
File upload

Under the Travel Industry Regulation, the Director many defer payment until the director is satisfied that the claimant has made reasonable efforts to obtain compensation from other sources including credit card issuers and/or insurance (if applicable). For your claim to be considered, you must provide proof that you have made reasonable efforts to obtain compensation from other available sources before applying to the TAF. Please indicate below from which sources you have requested a refund.
Credit Card
- requested
Requested Date
YYYY dash MM dash DD
Response Received
Insurance Company
- requested
Requested Date
YYYY dash MM dash DD
Response Received
Bankruptcy Trustee
- requested
Requested Date
YYYY dash MM dash DD
Response Received
Supporting documentation for compensation from other sources*
Please indicate how you will be submitting the supporting documentation
- Mail
- Email
- File upload
Our mailing address is PO Box 9244 Victoria, BC V8W 9J2
Send Email
Supporting documentation file upload
Drop files here or
Accepted file types: jpg, gif, png, pdf, doc, xls, jpeg, Max. file size: 256 MB.

To be eligible, travel agent must have either suffered a loss as a result of either reimbursing client or providing alternate travel services at their own expense.
Amount reimbursed
Please enter a number greater than or equal to 1.
Method of payment
Date paid
YYYY dash MM dash DD
OR Services provided: Provide a brief description of the services provided to the client at no cost to the consumer
Supporting documentation for preventing consumer loss*
Please indicate how you will be submitting the supporting documentation.
- Mail
- Email
- File upload
Our mailing address is PO Box 9244 Victoria, BC V8W 9J2
Send Email
Supporting documentation file upload
Drop files here or
Accepted file types: jpg, gif, png, pdf, doc, xls, jpeg, Max. file size: 256 MB.

Please review the information below before submitting your claim.
If needed, you can click the "Previous" button at the bottom of the form to make changes to your entered information.
CLAIMANT INFORMATION
Claimant Name (Business) {Claimant Name (Business):1} bus sequence {(admin) Business Seq:15} licence sequence {(admin) Licence seq:16} Email {Email:55} Contact First Name {First Name:7} Contact Last Name {Last Name:17} Claim Amount {Claim Amount:33} Address {Claimant Address:19} {Address Line 2:21}
{City:22}
{Province:36}, {Country:25}
{Postal Code:23}
FAILED BUSINESS INFORMATION
Name of failed travel agent, supplier or wholesaler {Name of failed travel agent, supplier or wholesaler:8}
ORIGINAL TRAVEL SERVICE PURCHASED
Description of travel services {Description of travel services:28} Departure date {Departure date:29} Return date {Return date:30} # of travelers {# of travelers:31} Name of clients covered by claim {Name of clients covered by claim:57} Departing from {Departing from:58} Returning to {Returning to:59} Reason travel services not provided {Reason travel services not provided:32}
PAYMENT INFORMATION
Amount paid by client {Amount paid by client:39} Date paid {Date paid:38} Amount paid {Amount paid:39} Method of payment {Method of payment:40} Method of payment from travel agency {Method of payment from travel agency:62} Amount paid {Amount paid:63} Date paid {Date paid:64} Reason payment not received {Reason payment not received:65}
COMPENSATION REQUEST FROM OTHER SOURCES
Credit Card: {Requested Date:47}, Response: {Response Received:48}
Insurance Company: {Requested Date:50}, Response: {Response Received:51}
Bankruptcy Trustee: {Requested Date:53}, Response: {Response Received:54}
CONSUMER LOSS PREVENTED
Amount reimbursed {Amount reimbursed:67} Method of payment {Method of payment:68} Date paid {Date paid:69} OR Services provided: Provide a brief description of the services provided to the client at no cost to the consumer {OR Services provided: Provide a brief description of the services provided to the client at no cost to the consumer:70}
Documents
Drop files here or
Accepted file types: jpg, gif, png, pdf, xls, jpeg, Max. file size: 256 MB.
Please upload any additional documents you may have to support the claim.

RELEASE AND UNDERTAKINGS OF CLAIMANT
Each person who signs this application, or on whose behalf this application is signed, is referred to below as a "Claimant". The words "they and" and "their" as used below apply to each Claimant and are deemed to include the feminine and masculine forms. The loss which gave rise to the claim under this application is referred to the "Claim". The "Fund" refers to the Travel Assurance Fund continued under the BC Business Practices and Consumer Protection Act. By signing this application, the Claimant confirms and agrees that:
- they have not received any money or other thing from another source on account of the Claim;
- if they receive any money or other thing from another source on account of the Claim, they will immediately advise the Business Practices and Consumer Protection Authority (the "BPCPA") as to the amount of money or the value of the other thing;
- they have not released any person from the Claim or any part of the Claim; they will, on request, provide to the BPCPA all records and information in their possession or control in respect of the Claim;
- if the Claimant is an individual, they will, on request, deliver to the BPCPA a statutory declaration, in a form acceptable to the BPCPA, in respect of the statements of fact in this application;
- if the Claimant is a corporation, they will, on request, deliver to the BPCPA a statutory declaration of a senior officer or director of the Claimant, in a form acceptable to the BPCPA, in respect of the statements of fact in this application.
If the Claimant is paid any money from the Fund in respect of the Claim, the Claimant agrees that:
- their receipt of the payment releases the BPCPA and the Fund from all further claims and demands in respect of the Claim;
- if they subsequently receive any money or other thing from another source on account of the Claim, they will pay the money or the value of the other thing to the BPCPA, as trustee of the Fund, up to the amount paid to it from the Fund.
Agreement of Release and Undertaking*
- I understand that by submitting this form, I agree to the release and undertaking
ASSIGNMENT OF CLAIM
In consideration of any money being paid to and accepted by the Claimant from the Fund, the Claimant hereby assigns and transfers to the BPCPA, as trustee of the Fund, all its rights in respect of the Claim.
The Claimant agrees that they will execute such further documents and do such things as may be required to give full effect to this assignment.
Agreement of Assignment of Claim*
- I understand that by submitting this form, I agree to the Assignment of Claim
CLAIMANT'S DECLARATION
The Claimant declares that:
- They are the Claimant in the Claim, and this application has been signed by a person who is authorized to do so by the Claimant;
- They have suffered a loss as a result of either reimbursing a consumer, or providing a travel service at its own expense, for travel services that were not provided;
- They are applying for compensation from the Fund under the Travel Industry Regulation;
- They confirm that the information contained in this application is true and correct;
- They have read the Travel Industry Regulation and it understands and meets the eligibility criteria for making this application;
- They acknowledges that any personal information requested in this form is collected and retained under the authority of section 26(c) of the BC Freedom of Information and Protection of Privacy Act. This information will be used to determine eligibility for compensation from the Fund.
Agreement of Claimant's Declaration*
- I understand that by submitting this form, I agree to the Claimant's Declaration
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TAF Claim Form for Licensed Travel Agents

Step 1 of 8 - CLAIMANT INFORMATION

CLAIMANT INFORMATION

FAILED BUSINESS INFORMATION

ORIGINAL TRAVEL SERVICE PURCHASED

PAYMENT INFORMATION

COMPENSATION REQUEST FROM OTHER SOURCES

CONSUMER LOSS PREVENTED