Regulated by us

Kelsey defends her right to cancel her gym membership

Kelsey and her partner signed up at a new gym. She soon realized she did not want to continue with the gym and tried to cancel her membership. She had not yet been given a copy of the contract, so she was within her rights to cancel…

Jody exercises her cancellation rights for a cemetery plot

While visiting her father’s grave in Victoria, Jody* was approached by the cemetery operator about buying a cemetery plot next her father. After signing the contract and paying for the grave marker, Jody began to have second thoughts.

Why it matters: giving the right business location address

We are responsible for licensing and regulating specific sectors in British Columbia. As part of BC’s consumer protection laws, our licensed businesses must make sure that we have their correct business address. So why does this matter?