Consumer Protection BC has issued an administrative penalty and a compliance order against Diamond International Travel Ltd., a licensed travel agency in Richmond BC, for:
- Failing to include customer address on receipts for travel services, contrary to section 12.1 of the Travel Industry Regulation, an administrative penalty of $2,000
Receipts and invoices are key components of a travel agency’s contract with its customer. Read the compliance order, administrative penalty and the full reasons for the decision.
The business has been ordered to reimburse $500 to Consumer Protection BC for partial inspection costs within 30 days.
By law, the business has 30 days to request a reconsideration of the decision.
To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, and read other information for regulated businesses and the public, please visit our website.
About Consumer Protection BC
Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in the province. Their mandate is to license and inspect their regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify all general release motion pictures.
For more information about Consumer Protection BC, to read their recent enforcement actions, and to learn about their inspection and complaint-handling processes, please visit their website at www.consumerprotectionbc.ca. You can also follow them on Facebook, Instagram and YouTube or read their blog for valuable consumer tips and resources.