Consumer Protection BC has issued a compliance order and an administrative monetary penalty against Port Renfrew Vacation Rentals for:
- engaging in the designated activity of a travel wholesaler without a license, contrary to section 143 of the Business Practices and Consumer Protection Act (BPCPA)
- failing to provide information as required under the Act, contrary to section 189(5) of the BPCPA, an administrative penalty of $3,500
Read the compliance order, notice of administrative penalty and the full reasons for the decision.
The business has been ordered to immediately stop providing travel services unless licensed, to remove or delete all advertisements indicating the sale of travel services, and to reimburse Consumer Protection BC partial costs for the inspection in the amount of $1,300 within 30 days.
By law, the business has 30 days to request a reconsideration of the decision.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
To check the status of a Consumer Protection BC licensed business, read a backgrounder on the regulation of the sector in BC, understand our administrative penalty policy and procedures and read other information for regulated businesses and the public, please visit our website.
About Consumer Protection BC
Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in the province. Their mandate is to license and inspect their regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify all general release motion pictures.
For more information about Consumer Protection BC, to read their recent enforcement actions, and to learn about their inspection and complaint-handling processes, please visit their website at www.consumerprotectionbc.ca. You can also follow them on Facebook, Instagram and YouTube or read their blog for valuable consumer tips and resources.