Consumer Protection BC has issued a compliance order and an administrative penalty against Financial Debt Recovery Limited, a BC licensed debt collection agency based in Ontario, for:
- Failing to comply with an undertaking, contrary to section 189 of the Business Practices and Consumer Protection Act (BPCPA), by continuing to communicate verbally with a debtor after being notified to communicate in writing only, an administrative penalty of $4,500
Read the compliance order, administrative penalty and the full reasons for the decision.
The business has been ordered to reimburse Consumer Protection BC for partial inspection costs in the amount of $1,000 within 30 days.
By law, the business has 30 days to request a reconsideration of the decision.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
About Consumer Protection BC
Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in the province. Their mandate is to license and inspect their regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify all general release motion pictures.
For more information about Consumer Protection BC, to read their recent enforcement actions, and to learn about their inspection and complaint-handling processes, please visit their website at www.consumerprotectionbc.ca. You can also follow them on Facebook, Instagram and YouTube or read their blog for valuable consumer tips and resources.