Consumer Protection BC has issued a compliance order and an administrative penalty against Above and Beyond Funeral Services Corp (does business as Devlin Funeral Home), a licensed funeral provider based in Gibsons BC, for:
- Two violations of section 5(1) of the Business Practices and Consumer Protection Act (BPCPA), for committing or engaging in a deceptive act or practice in respect of a consumer transaction
- Violating section 2 of the Cremation, Interment and Funeral Services Regulation for failing to handle human remains in a respectful manner when in possession of human remains
Read the compliance order, notice of administrative penalty and the full reasons for the decision.
The business has been issued an administrative penalty of $18,500. The business has also been ordered to reimburse Consumer Protection BC partial inspection costs in the amount of $1,500.
By law, the business has 30 days to request a reconsideration of the decision and pay the penalty and inspection costs.
All money received from administrative penalties is deposited into the Consumer Advancement Fund (as required by section 169 of the BPCPA).
About Consumer Protection BC
Consumer Protection BC is a not-for-profit regulator responsible for overseeing certain industries and specific consumer transactions in the province. Their mandate is to license and inspect their regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws, and classify all general release motion pictures.
For more information about Consumer Protection BC, to read their recent enforcement actions, and to learn about their inspection and complaint-handling processes, please visit their website at www.consumerprotectionbc.ca. You can also follow them on Facebook, Instagram and YouTube or read their blog for valuable consumer tips and resources.