Contact us

Our offices are located on the traditional lands of the W̱SÁNEĆ and Lək̓ʷəŋən (Lekwungen), hən̓q̓əmin̓əm̓ (Hun’qumyi’num), Sḵwx̱wú7mesh (Squamish) and Secwepemctsín (Shuswap)-speaking Peoples and ancestors, and our work extends across the homelands of the Indigenous Peoples within what we now call British Columbia. We honour the many territorial keepers of the lands and waters where we work.

Hours of operation

Operating hours

Our offices are not open to the public. We work from 8:30 a.m. to 4:00 p.m. Monday to Friday and are closed on weekends and statutory holidays

Delivery hours

We accept courier and other deliveries during the following hours:

  • Victoria office: Wednesday and Thursday from 9:00 a.m. to 3:00 p.m. deliveries to #321-3600 Uptown Boulevard, Victoria, BC V8Z 0B9.
  • Burnaby office: Wednesday and Thursday from 9:00 a.m. to 3:00 p.m. to #200-4946 Canada Way, Burnaby, BC V5G 4H7.

Contact information

For consumers

  • Visit the consumer help section of our website for information about our areas of responsibility, our self-help tools, and to fill out a complaint about the industries or transactions that we regulate.
  • Call us at 1.888.564.9963, press 1, and leave us a voicemail with your question. We do not answer our calls live and we ask for your patience as it may take us a few days to return your call.

For our licensed businesses

Mailing address

PO Box 9244 Victoria, BC V8W 9J2

Are you a reporter?

Contact our communications team with questions or interview requests: