HomeDebt collector examIf you successfully complete this exam you will receive a certificate of achievement via the email you provide below. The signed certificate must be included with your application for a debt collector licence.Step 1 of 119%I prefer to respond anonymously Yes NoName First Last Email Enter Email Confirm Email Collection AgencyDo debt collection agency employees performing collection functions from or into BC need a BC collector licence?* Yes NoIf a debtor agrees to pay for some or all of the costs incurred by a collector collecting or attempting to collect her or his debt, is the debtor bound by this agreement?* Yes NoAn individual's credit report may include information that is adverse to their interests for what maximum period of time?* 6 years 4 years 7 years 2 yearsA debt collector must be licensed in BC if they are contacting BC debtors from an office located in:* Canada Anywhere in the world BCA debt collector may not communicate verbally with a debtor until the collector:* Receives agreement in writing that they can contact the debtor Knows that the debtor is employed at least 15 hours per week Sends written notice to the debtor Obtains a copy of the debtor's credit report and reviews it Knows that the debtor is employed full-timeApart from being authorized by the debtor to do so, the only reason a collector may communicate with a debtor's employer is to confirm the debtor's employment, business title and business address.* True FalseA collector may only speak with a debtor's neighbour or relative if the collector has made 3 unsuccessful attempts to contact the debtor.* True FalseIt is a legislated requirement that a debtor's employer respond to a collector's inquiries about an employee.* False TrueOn a statutory holiday, a BC debtor may receive a collection call only if they have specifically requested to be contacted on that day.* False TrueExcept for Sundays and statutory holidays, a debtor may be contacted between the hours of 7 a.m. and 9 p.m., local time for the collector.* True FalseUnless there is a history of dishonoured payments, a debtor must be allowed to make a debt payment using a cheque.* True FalseUnless a family member or friend of a debtor is a co-borrower or guarantor, they are not responsible for paying for the debt.* False TrueWritten notice must be provided by a collector to a debtor before starting a legal proceeding to recover that debt.* False TrueStating the collector's intent to bring or continue a legal proceeding for which no lawful authority exists would be considered:* A prohibited collection practice and possibly a deceptive trade practice Too much pressure for a first-time debtor Acceptable practice for a debtor who is refusing to payA collector who is not the original creditor or an employee of the original creditor contacting a debtor and presenting themselves as the creditor is acceptable.* True FalseA collector may refuse to give an uncooperative debtor their BC collection agent and employee licensing information.* True FalseA collector is able to automatically garnish a debtor's wages under the Business Practices & Consumer Protection Act.* True FalseIt is acceptable for a collector to identify themselves as someone other than a collector when trying to locate a debtor.* True FalseOnce a collector has confirmed that they are communicating with the debtor, the collector must immediately identify themselves as a collector.* False TrueHow long does a collector have to identify themselves as a collection agent when first speaking with a debtor?* Only after the collector believes the debtor may not pay the debt Immediately Sometime during the first phone call Within 5 minutesFor credit reporting purposes, which of the following events is used as the starting date for the 6-year maximum reporting period:* The date of the last payment on the debt The date the debt was assigned to the collection agency The date when the debt arrears is first reported to a credit reporting agency The date the account first went into arrears under the terms of the credit agreement The date the account is written off as uncollectable by the creditorA collection agent may add interest to a debt when the debt is in arrears even if the credit agreement does not provide for interest:* Only for the time period the debt is in arrears Only on the amount of the debt that is in arrears Both of those Neither of theseA credit agreement requires a debtor to pay a late fee of $50 if payments are not received in accordance with the agreement. How many times can the fee be charged?* Never Only once regardless of the number of late payments or when they are made Only once for each late payment no matter when the late payment is made Once each month that a payment is missedA collector is assigned a purchased debt to collect. Must the collector know and inform the debtor of the name of the original creditor?* Yes NoRemembrance Day falls on a Sunday. When can a collector telephone a debtor?* Only between 11 a.m. and 9 p.m. Only after 11 a.m. until 5 p.m. None of these options Only between 1 p.m. and 5 p.m.If a collector contacts a person about a debt they owe and the person says they are not the debtor, the collector:* Can keep calling until they are convinced the person is not the debtor Can try to convince the person that they do indeed owe the debt Must stop contacting the person and double-check the information they haveIf a debtor expresses concern about the number of calls they are receiving from a collector, the collector:* May continue to make calls at the same frequency because there is nothing wrong with the number of calls they’re making to the debtor Must ensure the frequency of calls is not excessive or unreasonable in the circumstances May increase the frequency of calls because the debtor is not cooperatingOn a statutory holiday, a debtor or a debtor’s employer can only be called:* Never If the debtor or the debtor’s employer requests and pre-arranges a time to be contacted During regular business hoursParents or family of a debtor are responsible for the debt if:* the debtor is acting irresponsibly they co-signed on the debt or guaranteed repayment of the debt the debtor is away on vacation and cannot be reached to collect the debtThreatening to publish a debtor's failure to pay a debt in a manner generally accessible to the public constitutes harassment under the Act.* False TrueCollection calls can be made on BC Statutory holidays anytime during the day until 9pm each evening.* False TrueWho does NOT need a debt collection licence issued by Consumer Protection BC?* Collection agencies located in BC Collection agencies located outside of BC collecting into BC Debt buyers collecting their purchased debts Collection agencies located outside of BC collecting outside BCPrior to verbally contacting a debtor to collect a debt, a collector must provide written notification to a debtor that contains certain information about the debt. Which of the following MUST be included in the notice?* The debtors cell phone number, if any The time allowed the debtor to pay the debt The credit limit on the account The employment status of the debtor The name of the original creditorA collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. Who is right?* The collector The debtorA debtor previously provided a valid email address to the creditor. The collector prefers a phone number so he may call the debtor. May the collector call the debtor at work to obtain a phone number?* Yes NoA collector is unsuccessful in contacting a debtor by email which is the only contact info they have for the debtor. The collector wants to call the debtor at work to obtain the debtor's home phone number. Is this allowed?* Yes NoA collector has an email address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesWhat could happen if a collector does not notify a debtor that the collector intends to sue the debtor for recovery of a debt?* The debtor could use the failure to provide the required notice as a defense to the action All of these The proceeding could fail in court The collector is prohibited from bringing the proceedingMust a creditor collecting its own debt give notice to a debtor that a proceeding may be brought against the debtor to recover the debt before bringing such an action?* Yes NoA collector who fails to provide a debtor with written notice that the collector intends to bring proceedings to collect a debt can be charged with an offence under the Act.* True FalseIf a debtor is called by a collector with such a frequency or in such a manner that it upsets the debtor, can the debtor end all future verbal communications with the collector?* No YesCan the number of times a collector calls a debtor about a debt (call frequency) be considered as harassment of the debtor under the legislation?* Yes NoThe best ploy to use to get an uncooperative debtor to take a collection call is to represent the call as coming from Prizes Section of the BC Lottery Corporation.* True FalseCan the director publish the name of a creditor against whom an action has been taken?* Yes NoA father who guaranteed their son's car loan, which is now in default, has been contacted by a collector attempting to collect the loan. The father wants Consumer Protection to tell the collector to stop calling them. Is this possible?* Yes NoA collection agency purchased the arrears debt of a business that has closed. Many of the debts appear, on their face, to be statute-barred under the Limitations Act. Can the agency collect the debts anyway?* No YesA debt is on its third assignment with a new collection agency. The previous agencies did not properly document accounting of the debt. The new agency cannot account for the increase in the debt since it first became due. What can it do?* Any of these actions Contact the creditor and obtain sufficient information to prepare the accounting Contact the previous agencies for enough information to prepare the accounting Not attempt to collect the debtA collector only has a home address for a debtor but wants a telephone number as well, which the debtor has refused to provide. Can the collector call a family member or neighbour in an attempt to obtain the number?* No YesA collector who was previously informed by the debtor to only communicate with the debtor in writing, wants to call the debtor and explain that legal proceeding in court may commence. Can the collector call the debtor?* Yes NoDebtors may be contacted at their cell phone number if:* They provided it to the collector They provided it to the creditor and the collector does not have a land line number for the debtor The debtor has a land line but requested to be called on their cell phone All of theseCAPTCHA TweetShareSharePin0 Shares
