Now that you have met the “faces behind the words” of our social media team, I thought it would be nice for you to meet our inquiry team staff and find out a little more about what we do.
The inquiry team at Consumer Protection BC includes three Inquiry Officers (of which I am one) who are here to answer your questions about your rights and responsibilities as a BC consumer. We receive approximately 15,000 calls and emails a year. We are proud to say that we answer most of our calls live. This means that you actually get to speak to a real person and you don’t need to work your way through a confusing maze of options or wait on hold for long periods of time. If you prefer to email, fax, or send us an inquiry through the mail, you can typically expect to receive a reply within the next business day or so.
The inquiry team is also responsible for posting much of our social media content, updating our website information, keeping an eye out for emerging consumer concerns, creating consumer tips and participating in consumer education events. We are passionate about helping consumers, and we always try to provide a useful referral when needed. We invite you to contact us with any questions you have and we promise to do our best to help you!
Hello,
I would like to submit a complaint against a services company on Vancouver Island. My question relates to how they have reacted to my telling them that I was going to submit a complaint. They had their lawyer send a letter saying that by submitting a complaint I would be committing slander against them. I feel like they are trying to prevent me from exercising my rights to use the approved governmental agencies that govern consumer protection. Would you please let me know how I should respond.
Hi Paul, thank you for posting your question. Our complaint handling process starts with you submitting a form to us so it is not public. Until the decision is made, we do not publish any information about our investigative process or the outcome. You can submit your complaint on this page, but if you would like, you may want to call our inquiry centre and talk to our staff. It would be really helpful to know which industry and company you are talking about so we can appropriately help you in resolving the issue. Our inquiry centre phone number is 1-888-564-9963.
Hi Shoko. Thank you for you response. The company is a drainage company. I will submit a formal complaint. I just wanted some guidance as to how to respond to this company’s lawyer as they seemed to be trying to intimidate me from making a complaint.