Consumer Protection BC is pursuing an investigation into National Cash Advance’s alleged contravention of BC’s payday lending law. While we cannot speak to the details of open investigations, we can share that the company has voluntarily surrendered their payday lending licenses. They have also made a commitment in writing that any customer adversely affected by their actions will be made whole in a prompt and transparent fashion.

If consumers have any questions or concerns, they should contact the company directly by calling:

Jose Gonzalez
National Cash Advance
Phone: (864) 342-5702

]If consumers are unsuccessful in resolving issues with National Cash Advance, please contact Consumer Protection BC toll free at 1-888-564-9963 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will also be posting updated information on our website at www.paydayloanrightsbc.ca as it becomes available.

We want to take this opportunity to remind consumers of their rights when entering into a payday loan in BC:

1. Payday lenders can’t use unfair practices such as collecting a repayment from an employer, getting unrestricted access to your bank account, and requiring repayment dates before you receive your paycheque or income.
2. You cannot be charged more than 23% of the amount you borrowed - no matter what.
3. You have the right to change your mind and cancel the loan by the end of the following business day for any reason, without paying any charges.
4. If you are getting your 3rd loan in 2 months and you get paid every 2 weeks, you can pay it back over 3 pay periods (two pay periods if paid monthly).
5. The payday loan agreement must list all of the charges, terms and conditions of the loan.
6. Payday lenders can’t issue you more than one loan at the same time.

BC’s payday lending law has been in place since November 2009. To find out more about your rights, please visit www.paydayloanrightsbc.ca. Consumer Protection BC has an information brochure available to consumers which can be viewed here.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. Our vision is confident consumers and trusted businesses in a thriving marketplace. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law.  For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca. Follow Consumer Protection BC on Twitter @ConsumerProBC, like us on Facebook and read our blog for valuable consumer tips and resources.

Consumer Protection BC Media Contact Only:
Tatiana Chabeaux-Smith, Manager of Public Relations
Direct: 604-296-2856
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it