Travel Services
BC Travel Assurance Fund issues almost $90,000 in refunds due to closure of Alameda Travels

{February 6, 2014} VICTORIA, BC – Sixteen more consumers have been refunded $19,163 though BC’s Travel Assurance Fund, a result of the April 2013 closure of the Richmond, BC-based Alameda Travels Ltd.

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Consumer Protection BC Travel Advisory: Closure of Oscar Travel

{October 7, 2013}, VICTORIA, BC – Consumer Protection BC is informing consumers that we recently received information that Oscar Travel Service Ltd., a travel agency located in Vancouver, BC, has ceased operations.

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What To Do If Your Travel Agency Closes
You have just found out that your travel agency has closed. What do you do?
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Consumer Protection BC refunds consumers impacted by Richmond, BC travel agency closure

{Sept. 10, 2013} VICTORIA, BC – 72 consumers have been refunded $69,159 though BC’s Travel Assurance Fund – a result of the April 2013 closure of Alameda Travels Ltd., a Richmond, BC-based travel agency.

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80 travel consumers helped by Consumer Protection BC so far in 2013

{July 17, 2013} VICTORIA, BC – In the first half of 2013, more than $76,000 has been reimbursed to consumers impacted by BC-licensed travel agency or wholesaler failures, says Consumer Protection BC, the agency responsible for administering the Travel Assurance Fund.

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Watch out for travel scams
{June 6, 2013} VICTORIA, BC – Taking aim at travel scams, Consumer Protection BC is sharing important tips with consumers today – part of a multi-national initiative spearheaded by the U.S Federal Trade Commission (FTC).
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Consumer Protection BC Travel Advisory: Closure of Alameda Travels Ltd.

{April 22, 2013}, VICTORIA, BC – Consumer Protection BC is informing consumers we have received information that Alameda Travels Ltd, a travel agency located in Richmond, BC, has ceased operations suddenly.  

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Consumer Protection BC Travel Advisory: Chilliwack Travel and Cruise International Ltd Ceases Operations

{March 20, 2013}, VICTORIA, BC – Consumer Protection BC has cancelled the travel licence of Chilliwack Travel and Cruise International Ltd., a travel agency located in Chilliwack, BC as the business has ceased operations.

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Consumer Protection BC Cancels Globe-Time Travel Licence

{February 14, 2013}, VICTORIA, BC Consumer Protection BC has cancelled the travel licence of Globe-Time Travel Ltd., a travel agency located in Surrey, BC due to non-compliance with BC’s travel regulations.

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Consumer Protection BC Travel Advisory: Pacific Gold Tours (Anik Tour Ltd.) ceases operations

{Jan. 17, 2013}, VICTORIA, BC – Consumer Protection BC has cancelled the travel licence of Anik Tour Ltd., a tour operator located in Delta, BC (doing business as Pacific Gold Tours) as the business has ceased operations.

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Information around Cancelling Travel Plans

Sometimes an unexpected event happens that causes travel plans to be changed or cancelled altogether. These events can include natural disasters and weather conditions. Below are some options that both travelers and BC licensed travel agents may wish to consider when voluntarily cancelling travel plans.

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Consumer Protection BC Travel Advisory: S.K.Y. Travel Management Inc. Ceases Operations

{Oct. 4, 2012}, VICTORIA, BC – Consumer Protection BC is informing BC travellers that S.K.Y. Travel Management Inc., doing business as Travel Story Tour and/or Samuel International Travel, a travel agency with locations in Vancouver and Surrey, BC has ceased operations.

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Potential Air Canada Strike

UPDATE: The Air Canada webwise has stated that there will be no disruption of service and Air Canada’s full schedule remains unchanged. For details and updates, please click here.

{March 8, 2012} Air Canada has announced that their mechanics, baggage handlers and cargo agents may proceed with strike action as early as Monday March 12, 2012.  On the Air Canada website, the airline states that "should a settlement not be reached and job action commence, the airline will endeavour to minimize inconvenience to its customers." 

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Air Services Price Advertising Regulations: Have Your Say
{February 16, 2012} The Canadian Transportation Agency (CTA) is now holding consultations for the development of regulations that will affect how air service prices are advertised in Canada. The intent of the new regulations is to ensure greater transparency for Canadians and allow consumers to easily determine the total price of an air service in order to make an informed choice.
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Consumer Protection BC Helps Over 1,225 Travel Consumers

{February 9, 2012} VICTORIA, BC – It has been reported in the news that two international airlines have ceased operations recently, Spain’s Spanair and Hungarian airline Malev. This has left many consumers seeking recourse for their purchased airline tickets. British Columbians may not know that they could be protected in this type of situation if they booked through a licensed BC travel agent.

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New Policy To Publish Enforcement Actions

{October 14, 2011} VICTORIA, BC – Consumer Protection BC has implemented a new policy to publically share information about our licensing and enforcement actions.

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CITS Canada International Travel Service Ltd License Suspended

{September 30, 2011} VICTORIA, BC – Consumer Protection BC is informing consumers that it has suspended the travel agent licence of CITS Canada International Travel Service Ltd dba Tianjiao International Education Group located in Richmond BC effective immediately.

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New Administrative Penalty Policy

{July 5, 2011} VICTORIA, BC - Consumer Protection BC is informing our licensed industries of a new policy on the use of financial sanctions, referred to as administrative penalties, for licensed businesses that fail an inspection.

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Air Canada Strike

{June 13, 2011} Air Canada has announced that their call centre and airport customer service agents may proceed with strike action as early as June 14, 2011.  On the Air Canada website, the airline states that "if call centre and airport customer service agents walk off the job, we will continue to operate our full flight schedule."

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Travel Services Advisory Group Minutes Posted

{April 20, 2011} The minutes of the Travel Industry Advisory Group meeting are now posted on our website.  You can view all of the meeting minutes by clicking here. A list of the Travel Industry Advisory Group members is also available.

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Gray Line West Ceases Operations in Victoria

{April 8, 2011}  VICTORIA, BC - Consumer Protection BC has confirmed that Gray Line West of Victoria BC has ceased operations effective immediately.  Gray Line West offered year-round sightseeing tours and charter coach services in Victoria, British Columbia.

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Consumer Protection BC helps travel consumers

(March 31, 2011) Consumer Protection BC announces that it has provided payments of over $800,000 from British Columbia’s Travel Assurance Fund since 2004.  Since that time, over 1200 consumers have been assisted by the fund.

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Fraud Prevention Month Case Studies

What would you do?  Throughout the month of March we have been sharing our “What Would You Do?” columns to raise consumer awareness during Fraud Prevention Month. Each of our consumer case studies begin with a specific consumer situation, continues with how we might handle such a situation and ends with tips for consumers.

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Resources For BC Travellers: Natural Disasters

We have gathered the following information to assist BC consumers if they are traveling to or have a loved one in a country which has experienced a natural disaster.

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Response from Government Re. Travel Accommodation Providers

{March 9, 2011} Early in 2010, Consumer Protection BC sought feedback on the issue of licensing accommodation rentals from various groups within the industry.  Based on these engagement activities and our experience administering BC’s travel regulations, we prepared a Stakeholder Engagement Report which was submitted to the Ministry of Public Safety and Solicitor General for consideration.  In this document, we recommended that Government undertake a limited review of the Travel Industry Regulation under the Business Practices and Consumer Protection ActYou can find a link to that Report here.

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Canadians In Egypt

{January 31, 2011) VICTORIA, BC - Consumer Protection BC offers the following information about the current situation in Egypt for Canadian citizens.

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Travel Advisories

{January 19, 2011} VICTORIA, BC - As a travel consumer, you may know that the Government of Canada has issued a travel advisory around travel to Mexico right now. 

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Tips for Successful School Trips

{October 14, 2010} VICTORIA, BC - With the school year now underway, parents may soon start hearing from their children that they want to participate in school trips.   As with all consumer purchases and especially travel, there are some key points that parents, and students, should keep in mind.

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Mexicana Airlines Updates

{September 28, 2010} VICTORIA, BC - Consumer Protection BC is recommending that consumers visit the Mexicana Airlines website directly for up to date information about the airline.

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New Licensing Fees in Effect as of January

{September 24, 2010} VICTORIA, BC – After conducting industry consultations, Consumer Protection BC is adjusting the licence fees for several of our licensed industries and occupations.   The new fees will come into effect on January 1, 2011.

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Mexicana Airlines suspends its operations

{August 27, 2010} VICTORIA, BC.  Consumer Protection BC is advising consumers that Mexicana Airlines (Grupo Mexicana) has announced that it has suspended its operations indefinitely.  Their website at mexicanainforma.com states that the company is technically bankrupt.

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We want to hear about your consumer issues!

{August 23, 2010}  VICTORIA, BC - Consumer Protection  BC wants to hear about the issues of BC consumers.  We have just posted a consumer survey on our website that gives members of the public the opportunity to share their experiences with us.

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Mexicana Airlines Suspends Ticket Sales Indefinitely

{August 5, 2010)  VICTORIA, BC – Consumer Protection BC is advising travel consumers that Mexicana Airlines (CMA) has announced the suspension of reservations and the issuing of tickets for flights operated by Mexicana Airlines as the company has filed for bankruptcy.

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Common Travel Questions

{July 26, 2010}  The following are common travel-related questions that Consumer Protection BC receives from consumers through our Inquiry Centre.

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Consumer Protection BC Wants YOU - Deadline Extended!

{July 12, 2010} VICTORIA, BC - Consumer Protection BC is seeking industry members and consumers to serve on our industry advisory groups.

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Stakeholder Engagement Survey Results

{July 5, 2010} VICTORIA, BC - Since Consumer Protection BC was established in 2004, we have led a variety of stakeholder engagement activities to obtain stakeholder input into our business processes. These have included establishing Industry Advisory Groups, holding individual meetings with key stakeholder representatives, participating in industry association meetings and consumer forums, and consulting with businesses.

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Stakeholder engagement leads to recommendations around travel regulation

March 9, 2011 Update: please click here to view the response from Government.

{June 25, 2010} VICTORIA, BC - Consumer Protection BC is committed to improving the coordination of our stakeholder engagement activities and providing recommendations to government regarding enhancements to BC’s consumer protection laws.

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Consumer Protection BC Assumes Responsibility for Canada 3000 Holidays Refunds

{June 16, 2010} VICTORIA, BC – Following the discharge of PricewaterhouseCoopers (PWC) as the judicial trustee, the Supreme Court of British Columbia approved Consumer Protection BC as the administrator of the C3 Leisure Limited (C3 Holidays) trust account for BC and Western Canada.

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Consumer Protection BC Consults On Proposed Licence Fee Changes

{June 8, 2010} VICTORIA, BC – Consumer Protection BC is proposing to change licence fees for several of our licensed industries and occupations.  A consultation process is underway related to these changes.  The industries considered include debt collection, travel, telemarketers, theatres, video retailers, film and video distributors, home inspectors, cemeteries, crematoria and funeral services.  New fees will not come into effect until January 1, 2011.

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BC Travel Assurance Fund Helps 182 Consumers in 2009

{May 5, 2010} VICTORIA, BC - Consumer Protection BC announces that it provided payments of $180,179 in 2009 from British Columbia’s Travel Assurance Fund.

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SkyService Airlines Information

SkyService Airlines Inc. has confirmed that they have ceased operations. Please visit the SkyService website to view their statement.

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Skyservice Airlines In the News

{March 31, 2010}  VICTORIA, BC - Consumer Protection BC is aware of recent media stories announcing that Skyservice Airlines Inc. has filed for receivership and shut down its operations effective Wednesday March 31, 2010. Skyservice Airlines Inc. flies on behalf of other tour operators from Canadian airports to sun destinations across the Caribbean. As of Wednesday morning Skyservice Airlines Inc. website has not confirmed or denied these media reports.

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Bon Voyage! How to Avoid Travel Fraud

MEDIA RELEASE

{March 30, 2010} VICTORIA, BC - Summer is coming up and many BC consumers will be looking to book travel to get away from it all. The Better Business Bureau (BBB) and Consumer Protection BC are advising consumers how to spot and avoid the threat of vacation and travel-related fraud.

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Web portal launched for travel consumers and licensed travel agents in BC

{February 23, 2010} VICTORIA BC – Consumer Protection BC is very pleased to announce the launch of www.travelrightsbc.ca, our new travel industry portal. This new portal, which co-exists with our larger Consumer Protection BC website, provides timely and relevant information for both travel consumers and licensed travel agents in BC.

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Cancellation of Norwegian Star Cruise Ship Charter

{February 3, 2010}  VICTORIA, BC - Consumer Protection BC is advising consumers that NewWest Special Projects LP, of Alberta, has announced the cancellation of its charter of the Norwegian Star. The cancellation includes the pre cruise, scheduled for 6-10 February from LA to Vancouver, the post cruise, scheduled for 2-6 March from Vancouver to LA and Vancouver stay for the 2010 Olympic Winter Games.

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Notice to Travel Licensees: Cancellation of Norwegian Star Cruise Ship Charter

{February 3, 2010} VICTORIA BC - Consumer Protection BC is advising licensed travel agents and wholesalers that NewWest Special Projects LP of Alberta has announced the cancellation of its charter of the Norwegian Star due to slow sales and high expenses. The cancellation includes the pre cruise, scheduled for 6-10 February from LA to Vancouver, the post cruise, scheduled for 2-6 March from Vancouver to LA and Vancouver stay for the 2010 Olympic Winter Games.

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