{September 1, 2010} VICTORIA, BC - Consumer Protection BC is announcing the appointment of Scott McBride as its new president and Chief Executive Officer.  Succeeding Terry Barnett who will be retiring at the end of August, Mr. McBride will begin his new position on September 7, 2010.

{August 27, 2010} VICTORIA, BC.  Consumer Protection BC is advising consumers that Mexicana Airlines (Grupo Mexicana) has announced that it has suspended its operations indefinitely.  Their website at www.mexicana.com states that the company is technically bankrupt.

BC's Travel Assurance Fund:

If you are unable to receive a refund from Mexicana Airlines, your travel agent or your credit card company, and you booked through a licensed BC travel agent, you may be eligible to claim against the Travel Assurance Fund.

There’s a lot to know about the fund and eligibility for both consumers and travel agents. Please visit our Travel Assurance Fund page on our website. If you have questions about the Travel Assurance Fund, please contact our Inquiry Centre toll at 1-888-564-9963 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

{August 23, 2010}  VICTORIA, BC - Consumer Protection  BC wants to hear about the issues of BC consumers.  We have just posted a consumer survey on our website that gives members of the public the opportunity to share their experiences with us.

{August 19, 2010} - VICTORIA/VANCOUVER, BC - It’s that time again!  Students and their parents are preparing for the beginning of a new school year.  With the high volume of sales made during this time of year and an increasing number of youth making their own purchases, Consumer Protection BC and the Better Business Bureau (BBB) remind “back-to-schoolers” that it pays to be a smart consumer.