A distance sales contract is when you enter into a contract but not in person and you do not have the opportunity to inspect the goods before the contract is entered into.  Examples include contracts made over the Internet or the phone.

When you enter into a distance sales contract the supplier must provide you with a copy of the contract within 15 days from the time that the contract is entered into.  If the copy of the contract is not provided to you within the 15 days, you have 30 days from the date the contract was entered into to cancel.  

Please note that there are other provisions in the legislation with respect to cancellation, so it is important to review all the legislation that pertains to direct sales contracts to see what fits your particular situation.  Click here for instructions on how to properly cancel a contract.

If you cancel a contract and funds have been paid, the supplier has 15 days to provide you with a refund.  If the supplier does not provide a refund within that timeframe, there are options available to you including requesting a credit card charge back if payment was made by credit card.