Consumer Protection BC provides consumers with information and assistance wherever possible during a complaint process, but does not generally prosecute cases for individuals. We give priority to complaints of obvious public interest that affect many individuals and involve significant losses or vulnerable and elderly victims.

If you have a dispute with a business, try first to resolve the situation with the business itself, starting with the person closest to the problem. If you are unsuccessful, take your complaint to someone who has more authority, such as the manager. To obtain tips on how to write an effective letter, click "Writing a Complaint Letter".

If you are unable to resolve the problem with the business, or would like to see what resources are available to you, click on our How Can We Help link to view a directory of referrals for consumers. Your local Better Business Bureau may also be able to provide you with hints or assistance in settling the problem if the business in question is a member of theirs.

If your complaint is within our mandate, you wish to lodge a consumer complaint and you have already attempted unsuccessfully to resolve the problem with the business, please submit a written complaint to us or contact our Inquiry Department toll free at 1-888-564-9963, This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by mail.