{June 14, 2012} VICTORIA, BC – Debt collection, retail and travel questions continued to be the top 3 topics of consumer questions to Consumer Protection BC’s call centre in 2011. We received close to 3,000 enquiries about debt collection last year – that’s 21% of our total enquires.

You can find out about our activities in 2011in our Annual Report and 2011 audited financial statements, which has just been released. Each spring, we prepare a report that highlights the organization’s accomplishments over the last fiscal year.  This report provides statistical information, financial information and an overview of how we met our operational goals according to our three-year Business Plan.

“I am pleased to share our 2011 Annual Report and Audited Financial Statements,” says Scott McBride, President and CEO of Consumer Protection BC.  “I want to thank our staff, Advisory Group members, licensees, government, and all of our partners for their contributions to a successful year.”

For more details about our activities and initiatives, please view the 2011 Annual Report in full.

Consumer Protection BC is a not-for-profit corporation that was created to strengthen consumer protection in BC and enforce consumer protection laws. Our vision is confident consumers and trusted businesses in a thriving marketplace. We license and inspect specific industries, respond to inquiries through our Inquiry Centre, investigate alleged violations of consumer protection laws, and educate consumers and businesses about their rights and responsibilities under the law.  For more information about our organization, please visit our corporate website at www.consumerprotectionbc.ca.

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