The Travel Assurance Fund is a possible source of compensation when consumers do not receive the travel services they purchased and are unable to obtain compensation through their travel insurance, credit card or other sources. For more detailed information, visit our Travel Assurance Fund page here.
If you have a complaint about the services you received from a travel agency, or you have a complaint about cancellation policies or procedures and you can not resolve the situation with the supplier, you may wish to contact the Association of Canadian Travel Agencies. Consumer Protection BC is unable to assist with quality of service complaints.
Association of Canadian Travel Agencies
Travel agents and wholesalers located in BC are required to be licensed and are required to contribute to the Travel Assurance Fund (TAF), which is managed by Consumer Protection BC. Here are some things to look for at an agency:
If purchasing travel online, it is important to make sure the agent you are dealing with is a licensed BC travel agent.