Consumer Protection BC monitors the marketplace to ensure that businesses are communicating clearly and honestly to consumers about their products or services, be it through their contracts, disclosure of information, sales promises or advertising to consumers.

In addition to licensing specific sectors, Consumer Protection BC also regulates certain businesses and occupations and their practices. The BPCPAct identifies consumer rights with respect to four types of consumer contracts.

If you are a consumer, please use the menus to the left to discover how we can help deal with issues in some of these regulated areas, including the following consumer contracts*;

• Continuing Service Contracts: generally a health or fitness membership.
• Future Performance Contracts: a contract you enter into when you do not receive the product or service or you do not make payment in full at the time the contract is made.
• Direct Sales Contracts: this generally occurs when you enter into a contract in person, but at a place other than the supplier's permanent place of business.
• Distance Sales Contracts: this general occurs when you purchase a product or service  not in person and you don't have a chance to inspect it first.

*Please note the exceptions to these consumer contracts as your contract may not fit into these categories and Consumer Protection BC only deals with certain aspects of these contracts.  Consumer protection law in BC does not include business to business transactions.