Funeral Services: Your Responsibilities as a Consumer
Dealing with the death of loved one is a stressful time. We often forget that planning and implementing funeral services is a business transaction, which is especially difficult during such an emotional time.
Whether you are making plans for your own funeral or for a loved one, there are some things you can do to help you with the process:
- If you have a preneed contract, ensure it’s in a safe place.
- Tell someone the details of the contract and let them know where they can obtain a copy. If you are pre-planning, shop around and compare prices. Ask questions if you are uncertain.
- If you are entering into a preneed contract, ensure you know what services you are pre-paying for, what costs might be incurred at the time of need (such as food and flowers), and what costs may fluctuate (such as taxes).
- Make sure your budget includes other products such as cemetery markers or headstones.
- There may be restrictions on what size type of markers can be placed in a cemetery. Ask before buying.
- If you are wishing to scatter ashes, ask the land owner before doing so.
- If you chose to have a private transfer of the deceased, there are specific rules that must be followed.
- Many segments of the funeral industry are licensed and regulated by Consumer Protection BC. Know your rights and deal with a licensed cemetery or funeral services provider.
For more information about cemetery or funeral services as well as your rights and responsibilities, please contact Consumer Protection BC toll free at 1-888-564-9963, via email at
or look through our web portal at www.funeralrightsbc.ca. There are also more consumer tips available.
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