19 June 2012
Debt collection, retail and travel are top questions for Consumer Protection BC
Written by Tatiana
2011 was another exciting year for Consumer Protection BC. Did you know that we answer our calls live? Debt collection, retail and travel questions continued to be the top 3 topics of consumer questions to Consumer Protection BC’s call centre in 2011.
Our most recent Annual Report speaks to all of our accomplishments in 2011. Here’s a quick overview:
While we strive towards our core responsibility of administering BC consumer protection legislation, we continued to explore new ways to ensure our vision of confident consumers and trusted businesses in a thriving marketplace.
As more Canadians turn to the internet as a valuable resource, Consumer Protection BC continued to utilize social media as a way to distribute tips and engage consumers in conversations. A pilot project in online dispute resolution was also launched which offers businesses and consumers the opportunity to resolve disputes in a timely and cost effective manner online. We also offered an online debt collection exam which must be successfully completed before a debt collector can be licensed.
We did this while issuing 5,346 licenses, conducting 507 inspections , concluding 690 enforcement files and responding to over 14,000 consumer enquiries. To find out more about our achievements you can read our annual report in full.
We also just released the 2011 Annual Report: Administration of the Motion Picture Act (MPA). This report details the specific accomplishments Consumer Protection BC achieved in 2011 related to our responsibilities under the MPA.Want to know the most recent movie and trailer ratings? Follow us on Twitter! @ConsumerProBC
Published in Consumer Protection BC.
Tatiana works in communications for Consumer Protection BC. She is always talking about something our organization is doing and just between us, she can get pretty loud.